Mac Ali

As a fully customer centric organization, MAC focuses on the entire life cycle of the equipment. Our genuine parts and accessories as well as our IOT solutions guarantee the machine’s performance at its utmost over the years. Our widespread and technically prepared service network relies on the digitalisation of our platforms with a large database present on our After-Sales Service website and on our App. The technical documentation (exploded views, electrical diagrams, CE certificates, user and installation manuals, software, news, videos) is therefore always easily available. Our App brings together commercial, technical and Connectivity-related information, giving the possibility of remotely controlling the statistics and activities of the connected machine thanks to, among other things, the notifications in the event of alarms or errors and direct contact with your customer (online ticket submission). High-quality and smart connected products coupled with an unrivalled aftersales service make MAC a trusted ally in ware-washing solutions. To download the use and maintenance manuals, you can visit our dedicated website.